“Hi Richard – Just got off the phone with Jane and she told me how great you were to talk to! But of course you knew that. You must know that we have great confidence in you both professionally and personally. Our experiences with you have been wonderful through distressing health issues to boot!
The only reason that we needed to talk today was because of that email from the broker in Seattle which was both confusing and disturbing! We felt comfortable enough with you to share it with you and get your reaction. I would always feel that you would be protecting our financial interest.”